Exchanges & Returns

At Kratomgardens it is possible to return an order within 14 days. During this period you can return the order in the original packaging. Unfortunately, we cannot exchange or take back already opened items.

Return orders to:

We will refund the full purchase amount, including shipping costs , within 14 days. The 14 day period starts the moment the order is returned to us.

Unfortunately, we cannot exchange or take back already opened items.

Warranty

The legal guarantee applies to all our products. As the law describes: All products in our range do what you can reasonably expect from them.

Exchange

Do you want to exchange a product? Then contact us via info@kratomgardens.com. To allow the process to proceed quickly and carefully, you can provide the return shipment with a note with order number and for which product you want to exchange it. Once the product has returned, we will send the exchangeable item(s) to you.

Damaged product

We do our utmost best to package every product as carefully as possible. Unfortunately it happens sometimes that a product arrives damaged. Please contact us in such a case.

Questions or comments?

Our aim is that you are satisfied with everything you buy at Kratomgardens. If an item unexpectedly does not meet your expectations, you have a complaint or something went wrong with the delivery. Then please contact us. We are happy to help!